Employee Benefits Service Manager

Ottawa, OH

General Placement Service

Your resume will be kept confidential and not be presented to the company until a GPS Representative has contacted you and discussed the position.

Position will be responsible for the management and development of the Northwest Ohio service team consisting of 8 - 10 Account Managers. Service Manager will be accountable for ensuring workflows and processes are followed and that quality service is provided to client and carriers.

Requirements:

• Meets with Account Managers to agree upon goals and performance standards to ensure alignment and gain agreement
• Represents agency as product expert by staying current of changes, trends and opportunities within the industry
• Utilize available automation and software applications following proper procedures including document management, RightFax, CBD Doc, and the agency management system
• Takes ownership of customer (internal and external) questions and problems with resolution within 1 business day of receiving the data in order to make an informed response
• Complete annual performance evaluations
• Hire/Terminate/Train staff

Will Ensure that Account Managers:

• Follow required service standards (appointments, service requirements, standards of excellence, strategy / agendas, etc.)
• Coordinate and communicate with the producer on open issues and account status
• Provides feedback to the department manager for review and resolution, any carrier issues identified
• Deliver of renewal recommendations within established time frame
• Obtain data required in order to finalize the renewal process
• Prepares and submits quote requests and tracks timely receipt
• Prepares proposal for delivery to client by Producer
• Implement policy order once renewal order has been received from the client
• Process policies in accordance with established procedures
• Identify add on lines of business and implement where possible
• Seek referrals and provide to other divisions
• Assist the producer as requested with prospects
• Update policy information throughout the year per established standards
• Maintain client contact data, carriers and other pertinent information within the agency management system
• Enter activities per the established guidelines and provide timely follow up to open activities
• Utilize the document management system and naming conventions as defined within the workflow procedures

Qualifications:

• Bachelor's Degree preferred
• 4+ years of experience Supervising EB Service teams
• 6+ years of experience servicing EB accounts
• Active Ohio Life/Health Broker's license
• Excellent verbal and written communication skills
• Computer savvy (Microsoft Office)

Contact Greg Sluka for additional details.

greg@generalplacement.com

To be considered, please apply below and an associate will contact you to discuss the position. We will never share your information without speaking to you.

You may also visit our website for a full list of available positions: www.generalplacement.com